Frequently asked questions

Every product shows its price upfront, including your provider visit, the medication and shipping. There are no membership fees. A 3-month supply costs less per month than monthly.

Choose a product and complete a short online visit. A healthcare provider licensed in your state reviews it. A prescription is issued only if the provider decides treatment is appropriate for you. If you are not approved, you are not charged for the medication.

No. Compounded medications are not FDA-approved and have not been reviewed by the FDA for safety, effectiveness or quality. They are prepared by state-licensed pharmacies under a valid prescription, and they are not generic versions of brand-name drugs such as Wegovy® or Zepbound®. Each product page states whether it is compounded or FDA-approved.

Yes. Your patient portal includes provider messaging, order tracking and follow-up visits at no extra cost.

See our service area page for the full list of states. Availability is confirmed during your online visit based on your shipping state.

Call 911 or go to the nearest emergency room. Limitless Health does not provide emergency care.

No. Limitless Health services are self-pay and are not billed to insurance. You may not submit a claim for these services to Medicare or any other federal or state payor.

Yes, when a healthcare provider licensed in your state evaluates you through a telehealth visit that meets your state's standard of care. Some medications, such as testosterone (a Schedule III controlled substance), have additional federal and state requirements that your provider follows.

Online visits are reviewed by independent, US-licensed healthcare providers (physicians and nurse practitioners) licensed in the state where you are located. Your prescribing provider's name appears on your prescription label.

Prescriptions are filled by state-licensed US pharmacies. Compounded medications are prepared by state-licensed 503A compounding pharmacies. The dispensing pharmacy is named on your prescription label. You may ask us to send your prescription to a pharmacy of your choice by emailing admin@limitless.health before completing your order.

Yes. Email admin@limitless.health before completing your order and we will direct your prescription to the pharmacy you choose, where available.

Yes. We protect your health information as required by HIPAA. See our HIPAA Notice of Privacy Practices and Privacy Policy for details.

You must be at least 18 years old. Testosterone products are available only to adult men.

Providers must confirm who they are treating before prescribing. You will be asked for a government-issued photo ID and a photo of yourself during your visit.

You pay at checkout at the end of your visit. If a provider does not approve treatment, you are not charged for the medication.

State and federal regulations do not allow the return of prescription medications once dispensed. If your order arrives damaged or is lost in transit, contact us and we will help. See Returns & Refunds.

Log in to your patient portal to reorder, change your supply, update your payment method or cancel. You can also email admin@limitless.health or call +1 (909) 532-1861.

Contact our patient care team at admin@limitless.health or +1 (909) 532-1861.